Loan Processing Manager

Job Summary

A company is looking for a Loan Processing Manager to lead a borrower-facing team in driving loan progress from qualification through approval.

Key Responsibilities

• Lead, mentor, and motivate a team of Zippy Guide Associates to enhance borrower engagement and accelerate document collection
• Manage the borrower-side pipeline, ensuring efficiency in document and condition collection while tracking performance metrics
• Oversee daily call center operations and collaborate cross-functionally to improve borrower-facing systems and processes

Qualifications

• 5+ years of experience in mortgage or consumer lending with familiarity in borrower engagement and document collection
• 3+ years of leadership experience, preferably in call center environments
• Demonstrated ability to motivate teams and meet production goals
• Highly organized and skilled at identifying workflow inefficiencies
• Experience with manufactured housing or chattel loans is a strong plus