Loan Servicing Operations Leader

Job Summary

A company is looking for a Loan Servicing Operations Leader.

Key Responsibilities

• Own end-to-end execution of loan servicing operations, including customer support and collections
• Establish and manage servicing KPIs, operational metrics, and drive corrective actions for performance gaps
• Lead and develop teams while ensuring compliance with regulatory and contractual requirements

Required Qualifications

• Bachelor's degree in Business, Finance, Operations Management, or a related field
• 8+ years of experience in loan servicing, collections, or financial services operations
• Experience leading teams in a fintech, bank, or specialty lending environment
• Hands-on experience with Private Student Loans, Student Loan Refinancing, and Home Improvement Loans
• Strong background in collections execution and servicing performance management