Loan Servicing Representative

Job Summary

A company is looking for a Loan Servicing Representative (Remote) to assist with customer account management and payment recovery.

Key Responsibilities

• Contact customers to collect overdue payments and discuss payment arrangements
• Document all customer interactions and account activities using collection software
• Monitor payment trends and collaborate with internal teams to resolve issues

Required Qualifications and Education

• High school diploma or equivalent
• 0-3 years of relevant work experience in collections or customer service
• Experience managing delinquent accounts effectively
• Advanced knowledge of collections processes and applicable laws
• Proficiency with collection software and basic office software