Loan Servicing Representative

Job Summary

A company is looking for a Loan Servicing Representative to assist with recovery efforts on delinquent accounts.

Key Responsibilities

• Contact customers to collect overdue payments and discuss payment arrangements
• Document customer interactions and account activities using collection software
• Monitor payment trends and engage with customers showing signs of financial difficulty

Required Qualifications

• High school diploma or equivalent
• 0-3 years of relevant work experience in collections or customer service
• Strong negotiation skills for reaching payment agreements
• Advanced knowledge of collections processes and applicable laws
• Proficiency with collection software and basic office software