Loan Servicing Specialist

Job Summary

A company is looking for a Loan Servicing Specialist to manage customer inquiries and support loan servicing operations.

Key Responsibilities

• Become a subject matter expert on day-to-day queue work
• Effectively solve customer inquiries via email using a CRM tool
• Understand escalation paths to triage seller needs and mitigate risk

Required Qualifications

• Overall understanding of financial and banking compliance policies
• Experience in direct customer-facing roles
• Interest in working within a growing space with cross-functional teams
• Extraordinary work ethic