Loan Servicing Specialist

Job Summary

A company is looking for a Loan Servicing Specialist to provide support and risk mitigation in consumer lending.

Key Responsibilities

• Identify issues to improve customer experience and solve inquiries related to Cash Borrow
• Understand escalation paths to triage customer needs and mitigate risk
• Document product bugs and suggest process improvements based on customer feedback

Required Qualifications

• 1+ years of experience with a financial institution or payment provider preferred
• Experience in direct customer or client-facing roles
• Ability to adapt to a fast-paced and rapidly changing environment
• Excellent organizational and time-management skills
• Willingness to work weekends and public holidays as needed