Loan Support Administrator
Job Summary
Providing essential support to employees, the full-time remote Loan Support Administrator will manage inbound inquiries, create support cases, and assist with loan level solutions while collaborating with various departments.
Key responsibilities
- Answer inbound phone calls and log cases in the internal ticketing system
- Provide daily loan level support via phone, email, and in-person for company systems and software
- Assist Loan Officers and Loan Processors with loan eligibility and lending guidelines
Required qualifications
- Associate's degree or equivalent combination of education and experience, preferred
- Minimum 2 years' experience in direct support or customer service to internal employees or customers
- 1-2 years' experience in a production role within the mortgage industry
- Experience using Encompass360 Banker's Edition in a production role, preferred
- Knowledge of mortgage loan origination activities and regulatory requirements
Complete Job Description
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