Local Support Specialist

Job Summary

Fluent in Italian and English, the part-time Local Support Specialist will manage partner communications, handle ticket escalations, and assist with booking modifications while working remotely in a dynamic travel-tech environment.

Key responsibilities

• Provide support to B2B partners through calls and regular updates in both Italian and English
• Manage incoming tickets, follow up on escalations, and ensure timely resolutions
• Coordinate with other departments to maintain smooth workflows and excellent service delivery

Required qualifications

• Fluent in Italian and English; additional languages such as Spanish or Greek are a plus
• Experience in travel-related industries such as TMCs, DMCs, or tour operators
• Proactive mindset with the ability to anticipate partner needs
• Ability to manage multiple tasks and stressful situations with professionalism
• Quick learner with a results-oriented approach to new tools and processes