Local Support Specialist

Job Summary

Fluent in both Spanish and English, the remote Local Support Specialist will assist B2B partners by managing inquiries, providing updates, and ensuring customer satisfaction through effective communication and proactive problem resolution.

Key responsibilities

• Assist partners by taking calls, providing initial advice, and managing ongoing cases
• Handle incoming tickets and escalations, ensuring timely resolution and prevention of issues
• Manage booking modifications and collaborate with other departments to ensure smooth service delivery

Required qualifications

• Fluency in Spanish and English, both spoken and written
• Experience in the travel industry, such as with concierge agencies or tour operators
• Proactive mindset with the ability to anticipate partner needs
• Ability to remain calm and professional under pressure
• Quick learner with a results-oriented approach to new tools and processes