Local Support Specialist

Job Summary

Fluent in Italian and English, the remote Local Support Specialist will manage partner communications, provide customer-centric support, and handle ticket escalations while ensuring outstanding service delivery in a full-time capacity.

Key responsibilities

• Assist B2B partners by taking calls, providing advice, and updating them on ongoing cases in Italian and English
• Manage incoming tickets and escalations, proactively working on resolutions and preventing future issues
• Coordinate with other departments to ensure smooth workflows and effective service delivery

Required qualifications

• Fluent in Italian and English, with additional language skills considered an advantage
• Experience in the travel industry, such as with concierge agencies or tour operators
• Proactive mindset with the ability to anticipate partner needs
• Ability to handle multiple tasks and stressful situations professionally
• Quick learner with a results-oriented approach to new tools and processes