Locating Desk Technician

Job Summary

Locating Desk Technician is a full-time position responsible for screening state 811 dig tickets and providing customer support via phone and email, while ensuring the protection of underground fiber lines.

Key Responsibilities

• Receive and record emergency and non-emergency calls and emails
• Prioritize and address problems and requests, providing solutions as needed
• Dispatch Fiber Locators and coordinate with fiber location companies and utilities

Required Qualifications

• High school diploma or equivalent
• Experience reading and comprehending maps
• Willingness to work any shift based on Eastern Standard Time (EST)
• Experience in telecommunications, dispatch, or utility locating preferred
• Customer service experience