Logistics Coordinator

Job Summary

Working Saturday through Wednesday from 12:00 PM to 10:30 PM EST, the full-time Logistics Coordinator will manage incoming customer requests, process critical shipments using a proprietary logistics platform, and communicate professionally with customers and agents in a dynamic call center environment.

Key responsibilities

• Handle incoming customer requests via phone, email, and website with urgency and attention to detail
• Process, monitor, and manage critical customer shipments for various industries
• Meet required team metrics and stay current on all required training

Required qualifications

• At least 1 year of customer service experience
• High school diploma or GED required
• Proficiency in Microsoft Word, Excel, Outlook, and data entry with a typing speed of at least 30 WPM
• Knowledge of US and world geography and time zones preferred
• Call center experience preferred