Logistics Coordinator

Job Summary

Working remotely in a full-time capacity, the Logistics Coordinator will manage incoming customer requests, process critical shipments across various industries, and communicate professionally with clients while adhering to team metrics.

Key responsibilities

• Handle customer requests via phone, email, and website with urgency and attention to detail
• Process, monitor, and manage critical shipments using proprietary logistics management software
• Maintain communication with customers and agents in a professional manner while meeting team performance metrics

Required qualifications

• At least 1 year of customer service experience
• High school diploma or GED required
• Proficiency in Microsoft Word, Excel, Outlook, and data entry with a typing speed of 30 WPM
• Knowledge of U.S. and world geography and time zones preferred
• Call center experience is preferred