Logistics Coordinator
Job Summary
Working remotely in a full-time capacity, the Logistics Coordinator will manage incoming customer requests, process critical shipments using a proprietary logistics platform, and ensure communication with customers while meeting team metrics.
Key responsibilities
- Handle incoming customer requests via phone, email, and website with urgency and attention to detail
- Process, monitor, and manage critical customer shipments for various industries using the logistics management platform
- Communicate professionally with customers and agents while staying current on all required training
Required qualifications
- At least 1 year of customer service experience
- High school diploma or GED; must be at least 18 years old
- Proficiency in Microsoft Word, Excel, Outlook, and data entry with a typing speed of 30 WPM
- Knowledge of US and world geography and time zones is preferred
- Call center experience is preferred
Complete Job Description
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