Logistics Customer Service Representative
Job Summary
Providing logistics support to inbound transportation vendors and carriers, the part-time hourly Logistics Customer Service Representative will ensure effective communication, assist with order submissions, and perform systems administration duties while working remotely on a contract basis.
Key responsibilities
- Responds to vendor and carrier inquiries, maintaining a high level of service and call responsiveness
- Creates and manages cases within Service Now for reporting and tracks vendor performance issues
- Educates vendors on E-Routing benefits and assists with order submissions and troubleshooting related issues
Required qualifications
- 2-5 years of experience in customer service, supply chain, or distribution
- Basic knowledge of Microsoft Office (Word, Excel, PowerPoint)
- Outstanding communication skills and phone etiquette
- Ability to multitask and work in a fast-paced environment
- Flexibility to accommodate coverage schedules, including potential holiday work
Complete Job Description
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