Looker Support Lead
Job Summary
To support a growing healthcare practice, the remote Looker Support Lead will resolve complex issues, drive service stability, and manage releases while ensuring SLA compliance.
Key Responsibilities
- Lead resolution of major incidents and coordinate stakeholder communications
- Perform advanced troubleshooting of Looker reporting, dashboard, model, and performance issues
- Own Root Cause Analysis (RCA) and drive corrective/preventive actions while conducting monthly service reviews
Required Qualifications
- 6+ years of Business Intelligence / Analytics support experience
- 4+ years of hands-on Looker development experience
- Strong knowledge of LookerML, Explores, Dashboards, PDTs, and Data Modelling
- Experience with SQL and data warehouse platforms
- Strong incident, problem, and change management knowledge
Complete Job Description
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