Loss Drafts Customer Service Representative

Job Summary

Loss Drafts Customer Service Representative, a full-time position responsible for handling customer service inquiries related to loss drafts from various stakeholders, ensuring timely resolution and documentation of calls.

Key Responsibilities

• Resolve inbound service calls regarding loss drafts and related inquiries
• Document call activity and input information into the Loss Draft Tracking system
• Coordinate processing tasks such as property inspections and disbursement requests

Required Qualifications

• High School diploma or GED equivalency required
• Minimum of three (3) years of call center or related experience
• Basic understanding of insurance claims processing
• Ability to navigate multiple computer systems and applications
• Willingness to attend initial on-the-job training