Loss Management Lead

Job Summary

A company is looking for a Loss Management Lead to oversee a team focused on safeguarding financial health and enhancing member experiences.

Key Responsibilities

• Lead and inspire the Loss Management Specialist team to achieve service standards and operational excellence
• Monitor workflows and performance metrics to ensure efficiency and compliance with regulatory standards
• Provide coaching and mentorship to team members, resolving escalated member concerns as needed

Required Qualifications

• Bachelor's degree or equivalent work experience required
• Five years of functional experience in collections or similar work experience required
• Three years of experience in delinquency collections and handling escalations required
• Advanced knowledge of state and federal laws pertaining to collections required
• Knowledge of all systems applicable to collections required