Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I, responsible for managing the loss mitigation process for mortgage loan borrowers.

Key Responsibilities

• Act as the Single Point of Contact for borrowers in loss mitigation or foreclosure, ensuring compliance with laws and regulations
• Answer consumer inquiries, document interactions, and assist in the collection of financial information for loss mitigation
• Communicate loss mitigation decisions and foreclosure processes to borrowers, and maintain internal control standards

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent customer service skills