Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers exploring loss mitigation options or facing foreclosure
• Collect consumer financial information, assist borrowers with loss mitigation documents, and communicate the terms of approvals or declines
• Provide mentorship to new hires and assist management with projects and training

Required Qualifications

• A combined 5 years of higher education and/or work experience, including 2 years of collections or customer service experience with 1 year as a SPOC
• Proficiency in word processing and spreadsheet software
• Experience in mortgage collections is preferred
• Knowledge of relevant systems is advantageous
• A Bachelor's degree is preferred