Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers exploring loss mitigation options or facing foreclosure
• Answer consumer inquiries, document interactions, and assist in collecting financial information for loss mitigation
• Communicate loss mitigation decisions, explain foreclosure processes, and adhere to compliance and operational risk controls

Required Qualifications

• Combined 4 years of higher education and/or work experience, with at least 1 year in collections or customer service
• Proficiency in word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills
• Knowledge of mortgage collections is preferred