Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I responsible for managing the loss mitigation process for mortgage loan borrowers.

Key Responsibilities

• Manage inbound and outbound calls with delinquent mortgage loan borrowers regarding loss mitigation options and foreclosure processes
• Document consumer interactions and provide assistance in reviewing loss mitigation documents while ensuring compliance with regulations
• Communicate loss mitigation decisions and explain foreclosure options as necessary

Required Qualifications

• A combined 4 years' higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Strong customer service skills