Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact throughout the loss mitigation process for delinquent mortgage loan borrowers
• Answer consumer inquiries regarding their accounts and document interactions in the mortgage servicing system
• Communicate loss mitigation options, approvals, declines, and the foreclosure process as needed

Required Qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Ability to communicate effectively and professionally over the phone
• Proficiency with word processing and spreadsheet software
• Excellent communication and customer service skills