Loss Mitigation Liaison

Job Summary

A company is looking for a Loss Mitigation Liaison I.

Key Responsibilities

• Act as the Single Point of Contact (SPOC) for mortgage loan borrowers during the loss mitigation process
• Handle inbound and outbound calls to assist borrowers with loss mitigation options and document interactions
• Communicate terms of loss mitigation decisions and explain the foreclosure process as necessary

Required Qualifications

• A combined 4 years' higher education and/or work experience, including at least 1 year of collections or customer service experience
• Proficiency with word processing and spreadsheet software
• Ability to communicate effectively and professionally over the phone
• Excellent customer service skills