Loss Mitigation Liaison

Job Summary

Acting as the Single Point of Contact throughout the loss mitigation process, the full-time Loss Mitigation Liaison will manage communication with delinquent mortgage loan borrowers, assist with loss mitigation options, and ensure compliance with applicable laws while working remotely.

Key responsibilities

• Handle inbound and outbound calls to borrowers exploring loss mitigation options or facing foreclosure, ensuring compliance with regulations
• Document borrower interactions and provide clear explanations regarding loss mitigation decisions and foreclosure processes
• Collect and review consumer financial information to assist borrowers in completing necessary loss mitigation documents

Required qualifications

• A combined 4 years of higher education and/or work experience, including at least 1 year in collections or customer service
• Effective and professional communication skills over the phone
• Proficiency in word processing and spreadsheet software
• Knowledge of compliance and operational risk controls
• Experience in mortgage collections is preferred