Loss Mitigation QC Specialist

Job Summary

A company is looking for a Loss Mitigation QC Specialist.

Key Responsibilities

• Audit files and verify calculations for compliance with guidelines and regulations
• Perform quality control reviews of modification documents and approval/denial decisions
• Monitor call recordings and complete Call Quality scorecards to identify improvement opportunities

Required Qualifications

• High school diploma or equivalent; college courses or a bachelor's degree preferred
• Minimum of five years of back-office mortgage servicing and loss mitigation experience
• Strong knowledge of mortgage loan documents and related regulatory requirements
• Ability to work in an emotionally demanding role with professionalism
• Proficiency in Microsoft Word, Excel, Outlook, and familiarity with document retention software