Loss Mitigation Specialist

Job Summary

Proactively managing a pipeline of loans in default, the full-time remote Loss Mitigation Specialist will assist borrowers and their representatives with loss mitigation solutions, focusing on resolving delinquency and preventing foreclosure.

Key responsibilities

• Engage with borrowers to discuss delinquent loan status and explain available loss mitigation options
• Assist borrowers in gathering and submitting required documentation to support loss mitigation requests
• Monitor account status and maintain accurate servicing notes in accordance with company and regulatory requirements

Required qualifications

• High school education or equivalent required
• Minimum two years' experience in real estate transactions and a call center or customer service environment
• Familiarity with loss mitigation programs such as Short Sale and Deed-in-Lieu
• Understanding of FDCPA, TCPA, CFPB, and Consumer Privacy Laws
• Proficiency with operating systems including call center software and servicing platforms