Lost Pet Recovery Specialist

Job Summary

A company is looking for a Lost Pet Recovery Specialist.

Key Responsibilities

• Responds to internal and external inquiries within stated service level agreements
• Manages incoming contacts regarding customer questions, complaints, and general inquiries
• Analyzes, researches, and resolves problems and discrepancies for member accounts

Required Qualifications

• 2 years of customer service, call center, or relevant experience
• Only Canadian residents will be considered for this position
• Availability to work shifts between 8:00 am and 12:00 midnight, 7 days a week
• Understanding of customer service policies and product knowledge
• Compliance with federal and state regulations, if applicable