Louisiana Customer Service Representative

Job Summary

To provide exceptional customer service, the remote Louisiana Customer Service Representative will address customer inquiries, resolve issues, and manage high-volume communications while ensuring a smooth order process.

Key Responsibilities

• Respond to customer support tickets and manage phone calls regarding existing orders and new order placements
• Document issues in Confluence and follow up with process servers to ensure order completion
• Visit court dockets for information on case filings and perform other job-related duties as assigned

Required Qualifications

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Proficiency in Microsoft Outlook, Excel, Word, and PDF Editor
• Experience with document manipulation and the ability to transcribe information accurately
• Typing speed of at least 55 wpm
• Ability to maintain composure and high-quality work in stressful situations