Louisiana Customer Service Representative

Job Summary

To provide exceptional customer service, the full-time remote Louisiana Customer Service Representative will address customer inquiries, resolve issues related to orders, and manage high-volume communications while ensuring a seamless customer experience.

Key Responsibilities:

• Respond to customer support tickets and resolve issues related to existing orders
• Manage high-volume phone calls to assist customers with order placements and inquiries
• Document issues in Confluence and perform other job-related duties as assigned

Required Qualifications:

• High school diploma or GED required; 1-3 years of customer support or call center experience
• Technology-driven with experience in Microsoft Outlook, Excel, Word, and phone systems
• Ability to read, write, and speak English proficiently
• Typing speed of at least 55 wpm
• Experience with document manipulation and the ability to implement new processes