Louisiana Healthcare Customer Service Rep

Job Summary

A company is looking for a Healthcare Customer Service Rep II.

Key Responsibilities

• Process member payments, address billing inquiries, and resolve discrepancies
• Provide accurate information about coverage plans and assist with prior authorization and referrals
• Update member information and handle policy terminations and reinstatements

Required Qualifications

• High School Diploma or GED required
• At least two years of experience in claims examination, health insurance, or customer service
• Solid understanding of healthcare terminology, including ICD-9 and ICD-10 coding
• Must be able to clear a criminal background check
• Strong computer skills and ability to work independently