Louisiana Licensed Customer Service Supervisor

Job Summary

A company is looking for a Supervisor, Customer Service - Louisiana Medicaid.

Key Responsibilities

• Provide leadership and guidance to Customer Care Staff, including hiring and performance management
• Coach and develop team members through feedback, call reviews, and individual growth plans
• Collaborate with other teams to ensure timely completion of reporting and departmental goals

Required Qualifications

• Customer Service experience in a transaction-based environment preferred
• 2+ years of experience in a similar position within a production environment
• Strong people skills
• High School diploma, G.E.D. or equivalent experience required