Louisiana Licensed Retention Representative

Job Summary

As a dynamic and passionate professional, the full-time Louisiana Licensed Retention Representative will manage inbound and outbound calls to retain existing customers, provide exemplary service, and achieve set quotas in a remote work environment.

Key responsibilities

• Interface with customers in a call center environment to address concerns and prevent cancellations
• Achieve daily, weekly, and monthly quotas while providing detailed information on products and services
• Document customer interactions accurately and maintain up-to-date records in the case management system

Required qualifications

• Experience in a retention, sales, or win-back role
• Familiarity with billing systems and payment processing
• Ability to meet or exceed established save-rate and quality assurance targets
• Strong listening and de-escalation skills for handling challenging customer situations
• Proficiency with CRM, telephony, and Microsoft Office applications