Loyalty and Engagement Strategist

Job Summary

A company is looking for a Loyalty & Engagement Strategy Manager.

Key Responsibilities

• Design and implement loyalty strategies aligned with restaurant business goals
• Provide strategic guidance on CRM architecture and guest data strategy
• Analyze loyalty and CRM performance metrics to optimize strategies and campaigns

Required Qualifications

• 5+ years of experience in loyalty programs or CRM/customer engagement platforms
• Mastery of guest engagement strategies and lifecycle marketing
• Ability to translate business requirements into technical solution configurations
• Experience in restaurant technology or solutions consulting
• Strong client-facing, facilitation, and presentation skills