Loyalty Marketing Manager

Job Summary

A company is looking for a Manager, Loyalty Program.

Key Responsibilities

• Support the development and execution of the loyalty roadmap to enhance customer retention and engagement
• Manage daily operations of the loyalty program, ensuring seamless campaign execution
• Lead the referral program, including strategy, execution, and performance tracking

Required Qualifications

• 3+ years of experience in customer marketing, loyalty, or retention programs, preferably in eCommerce
• Experience managing multi-channel customer engagement campaigns
• Familiarity with loyalty and referral platforms, CDPs, and marketing automation tools
• Strong analytical skills with proficiency in loyalty and retention reporting
• Experience working with technical teams to provide business requirements