LTD Case Manager

Job Summary

Providing comprehensive support for Long-Term Disability claims, the full-time LTD Case Manager will make timely and accurate claim decisions, gather necessary data from various sources, and maintain high levels of customer service while working remotely.

Key responsibilities

• Make timely and accurate new and ongoing LTD claim decisions while documenting information in the claim system
• Maintain a superior level of customer service by anticipating needs and building trust with claimants and employers
• Collaborate with team members to foster a positive work environment and uphold operational standards

Required qualifications

• 2-5 years of cumulative, relevant experience in customer service
• Ability to interpret policy language effectively
• Experience in claim administration techniques and understanding of regulatory requirements
• Proficiency in utilizing claim systems with accuracy and efficiency
• Demonstrated ability to maintain professionalism and integrity in all interactions