Luxury Client Advocate

Job Summary

Supporting ultra-high-net-worth (UHNW) clients with warmth and precision, the full-time Luxury Client Advocate will build long-term relationships, advocate for clients throughout their journey, and manage client interactions remotely in the luxury jewelry industry.

Key responsibilities

• Build and nurture long-term relationships with a portfolio of UHNW clients, ensuring their needs are met with professionalism and care
• Advocate for clients throughout their journey with the sales team, anticipating needs and coordinating next steps
• Manage client interactions and data accuracy in CRM tools, ensuring timely follow-ups and a complete client history

Required qualifications

• 2+ years of client-facing experience in customer support, client relations, or client advocacy, preferably in luxury retail or services
• Comfortable engaging with UHNW clients, understanding the pace and discretion required for this clientele
• Experience with CRM and client management tools such as HubSpot, Podium, or Zendesk
• Excellent written and verbal English communication skills, with the ability to build trust with detail-oriented clients
• Strong organizational skills with a detail-oriented mindset to manage high-priority relationships and tasks