Luxury Client Relationship Executive

Job Summary

Driving the global Luxury Client Relationship Management strategy, the full-time VP, Luxury Client Relationship Management will establish and scale a relationship-management ecosystem for High-Net-Worth (HNW) and Ultra-High-Net-Worth (UHNW) customers, focusing on acquisition, retention, and personalized engagement, while working in a hybrid environment.

Key responsibilities

• Define and implement the global strategy for HNW and UHNW customer acquisition and retention
• Lead the development of clienteling capabilities and technology infrastructure to enhance customer engagement
• Create and manage invitation-only luxury experiences and partnerships to strengthen customer loyalty

Required qualifications

• Bachelor's degree in business, marketing, hospitality, or a related discipline
• 12+ years of progressive leadership experience in luxury hospitality, retail, or customer relationship management
• Proven track record of leading large-scale transformation initiatives within complex organizations
• Experience managing executive-level stakeholder relationships and influencing cross-functionally
• Deep expertise in CRM platforms and customer analytics