Luxury Customer Service Representative

Job Summary

Luxury Customer Service Representative, responsible for providing high-quality customer care in a full-time role, managing inbound calls and emails related to product inquiries, troubleshooting, and warranty support.

Key Responsibilities

• Deliver exceptional consumer experiences for luxury products, encouraging positive word-of-mouth promotion
• Provide product and technical support by troubleshooting and resolving consumer issues effectively
• Maintain professionalism while managing sensitive consumer situations and meet performance standards

Required Qualifications

• High School diploma or equivalent required
• 2 years of experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, particularly in Microsoft Office suite
• Ability to thrive in a focused work environment with high observation demands
• Associate's or Bachelor's degree preferred