Luxury Customer Service Representative

Job Summary

Luxury Customer Service Representative, responsible for providing high-quality customer care in a full-time position, managing inbound calls and emails related to product inquiries and troubleshooting in a luxury brand environment.

Key Responsibilities

• Deliver exceptional consumer experiences that promote positive word-of-mouth for luxury products
• Handle inbound calls to troubleshoot product issues and provide technical support
• Document consumer interactions accurately and meet performance standards for call quality and productivity

Required Qualifications

• High School diploma or equivalent required
• 2 years of experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, particularly in Microsoft Office suite
• Ability to maintain professionalism in high-pressure situations
• Associate's or Bachelor's degree preferred