Luxury Customer Service Representative

Job Summary

Luxury Customer Service Representative, responsible for providing high-quality customer care in a full-time role, managing inbound calls and emails related to luxury kitchen and bath products.

Key Responsibilities

• Deliver exceptional consumer experiences and foster positive word-of-mouth promotion
• Handle inbound calls to troubleshoot and resolve product or technical issues
• Document consumer interactions accurately as per company protocols

Required Qualifications

• High School diploma or equivalent required
• 2 years experience in a contact center or fast-paced customer service environment required
• Proficient PC skills, especially in Microsoft Office suite
• Ability to thrive in a focused work environment with high observation demands
• Associate's or Bachelor's degree preferred