Luxury Sales Specialist

Job Summary

To drive conversions and deliver exceptional service, the full-time Luxury Sales Specialist will build and nurture relationships with travel partners, guiding them through the booking process for Uniworld River Cruises while working remotely and maintaining high performance in a fast-paced environment.

Key Responsibilities

• Provide information to travel partners to promote products and secure reservations, ensuring accuracy in sales transactions
• Manage incoming calls related to client pre-departure inquiries and respond to travel agents and guests' needs in a timely manner
• Leverage customer service and sales skills to maximize sales opportunities and maintain KPIs in a high-volume inbound call center

Required Qualifications

• At least two years of travel industry or call center experience in a sales capacity
• Ability to handle customer calls in Spanish is a plus
• Experience with Salesforce or training in consultative sales preferred
• Specialized knowledge about the regions visited or about cruising is advantageous
• Availability to work standard hours on Pacific Time, including 1-2 Saturdays a month