LVN/LPN Night Shift

Job Summary

Managing a high volume of patient interactions, the full-time LVN/LPN Night Shift will operate within a centralized clinical call center, conducting telephonic check-ins, triaging alerts, and providing ongoing patient education while working remotely.

Key Responsibilities

• Manage inbound and outbound telephonic patient interactions, with an expected call volume of 70 to 90 calls per day
• Monitor and respond to Remote Patient Monitoring alerts in real time, escalating concerns as necessary
• Document all patient interactions accurately in the clinical platform while meeting performance metrics related to care quality and engagement

Required Qualifications

• Active compact LVN/LPN license required
• Proficient with computers, EMRs, and telehealth tools
• Demonstrated AI fluency, actively using tools like Claude or ChatGPT in daily work
• Ability to work in a fast-paced, high-volume call center environment
• Comfort with performance-based metrics and accountability to targets