M365 Support Technician

Job Summary

A company is looking for an M365 Support Technician to provide technical support for Microsoft 365 and Azure environments.

Key Responsibilities

• Manage issues through various inbound requests including phone, email, and chat
• Troubleshoot and resolve Microsoft 365 and Azure operational and connectivity issues
• Conduct research on complex cases and assist with escalation to senior engineers and vendors

Required Qualifications

• At least 1 year of experience in Microsoft 365 support and administration
• At least 1 year of experience in Microsoft Azure support and administration
• Experience with client handling, ticket management, and remote troubleshooting
• Familiarity with ITSM concepts and experience with ticketing systems
• Ability to thrive in a rapidly changing environment focused on operational objectives