M&A Integration Director

Job Summary

Driving M&A integration strategy, the full-time M&A Integration Director will manage end-to-end integration processes for acquired organizations within Customer Success, Professional Services, Renewals, and Implementation, while working flexibly or remotely.

Key responsibilities

• Own and drive the M&A integration strategy for the Customer Excellence Group, ensuring scalability across multiple deals
• Serve as the primary representative in company-level Integration Management Office processes, advocating for CEG interests and managing risks
• Lead a team of external integration consultants, defining engagement scope and ensuring accountability for outcomes

Required qualifications

• 12-15+ years of experience in strategy & operations, program management, or management consulting with a focus on M&A integration in enterprise technology
• Proven experience in leading post-sale organization integrations, particularly in Customer Success, Professional Services, or Renewals
• Strong cross-functional fluency with the ability to collaborate with Finance, HR, Sales Ops, and GTM stakeholders
• Experience managing or directing external consultants or systems integrators in a delivery context
• Demonstrated ability to operate in a hybrid mode, balancing strategic oversight with execution support