Machine Learning Engineer

Job Summary

A company is looking for a Machine Learning Engineer to focus on NLP and customer analytics.

Key Responsibilities

• Analyze call center transcripts and unstructured text data using NLP to detect customer sentiment and intent
• Develop and deploy machine learning models for customer churn prediction and campaign targeting
• Collaborate with teams to translate insights into action and monitor ML models in production environments

Required Qualifications

• Strong Python skills (Pandas, scikit learn, TensorFlow or PyTorch)
• Hands-on experience with machine learning and NLP
• Solid SQL and data manipulation skills
• Experience working with customer, marketing, or behavioral data
• Experience with unstructured data, including text and transcripts