Machine Learning Engineer

Job Summary

A company is looking for a Machine Learning Engineer to build and deploy data-driven models focused on customer experience and analytics.

Key Responsibilities

• Analyze call center transcripts and unstructured text data using NLP to detect customer sentiment and identify churn risk
• Develop and deploy machine learning models for customer churn prediction and campaign targeting
• Collaborate with data and business teams to translate insights into actionable strategies and optimize ML models in production

Required Qualifications

• Strong Python skills (Pandas, scikit learn, TensorFlow or PyTorch)
• Hands-on experience with machine learning and NLP
• Solid SQL and data manipulation skills
• Experience working with unstructured data, including text and transcripts
• Familiarity with telecom, subscription-based, or recurring revenue businesses