macOS Support Engineer

Job Summary

A company is looking for a macOS Support Engineer (Tier 2-Level, Client-Facing).

Key Responsibilities

• Provide day-to-day support in cross-platform environments, primarily macOS
• Deploy workstations and mobile devices using MDM/RMM tools and custom scripts
• Identify, research, and resolve complex technical problems escalated from the Help Desk team

Required Qualifications

• 5 or more years of full-time IT experience
• 1-2 years experience managing Macs with MDM platforms
• Solid understanding of Apple Business Manager and Automated Deployment Workflows
• Experience with application deployments and patch management
• Proven ability to set customer expectations and a commitment to a client-first mentality