Maine Licensed Call Center Leader

Job Summary

Supporting the Maine State Based Marketplace team, the full-time Limited Service Call Center Team Leader will manage training, quality monitoring, and escalated calls while working remotely in a temporary role during open enrollment.

Key responsibilities

• Provide ongoing training and real-time quality monitoring for Consumer Services Specialists to enhance performance
• Handle escalated calls and assist in resolving complex consumer interactions with the support of the Call Center Supervisor
• Maintain updated knowledge of performance requirements and corporate policies while tracking and documenting inquiries

Required qualifications

• High school diploma, GED, or equivalent required
• 6+ years of relevant experience required
• Experience with the Maine State Based Marketplace program preferred
• Leadership or Team Lead experience preferred
• Willingness to accept a limited service position