Maine Licensed Customer Service Representative

Job Summary

Joining a dedicated team, the full-time Maine Licensed Customer Service Representative will work remotely to resolve member inquiries, document customer concerns, and ensure accurate processing of transportation requests while supporting positive health outcomes.

Key responsibilities

• Receive and document customer concerns while ensuring timely and accurate information processing
• Follow company procedures and input accurate trip data into systems
• Educate members on services and insurance coverage while multitasking effectively in a fast-paced environment

Required qualifications

• High School Graduate or General Education Degree (GED)
• 0-2 years of related experience, with at least 6 months in a contact center or customer service role
• Proficiency in Microsoft Office Suite and ability to type 35 words per minute or more
• Ability to handle a high volume of calls, up to 100+ per day
• Strong organizational skills and ability to work independently under general supervision